We take pride in delivering personalised, made-to-order products that reflect your vision. Your satisfaction is our priority, and we aim for your order to be perfect every time.

Our Returns and Refund Policy is clear and straightforward, ensuring you feel valued throughout your shopping experience. Below, you’ll find details on cancellations, refunds, and related topics.

Please read the policy carefully, and if you have any questions, our customer service team is ready to help. We are dedicated to providing exceptional care and support.

Cancellations:

All products are made to order, so we cannot accept cancellations once your order is processed. However, if we have begun work on your design but have not ordered trim / entered production yet, we can refund 80% of the total cost.

Please contact us as soon as possible if you need to cancel, as the cancellation is not possible once production has started or the order has been dispatched.

Defective or Damaged Items:

If your order arrives damaged or defective, please notify us within 5 days. Your satisfaction is important, and we appreciate photographic evidence of the issue to help us improve. We will offer a free reprint for damaged items, or a partial refund if you choose to keep the item.

Note for foiled stationery -
Any items that have been foiled on occasion can show tiny “black spots” on the product. Please note that this is not a fault and we do our best to avoid this, but since our foiling is hand-finished, this is part of the handcrafted imperfections.

Errors of Omissions:

Customers are responsible for ensuring that all provided details, including spelling and grammar, are accurate. If artwork proofs are given, customers must verify that all information is correct and that there are no spelling or grammatical errors at that stage as well. Once the wording is provided/or artwork proof is approved, no changes can be made after printing. Consequently, we cannot issue refunds or reprints for any mistakes.

To ensure all stationery is completed and posted exactly as you have ordered, we have procedures in place, however if you receive your order and you have any issues, please contact us within 5 days and we will rectify quickly and efficiently.

Refund Process:

Due to the nature of our items made to order/personalised, refunds will only be given for defective or damaged items. After we receive and inspect your return, we will notify you of the refund status. If approved, the credit will be processed to your original payment method within 5 business days.

Exchanges:

Items cannot be exchanged, even for defects or damages. We can only print the original approved design; changes will require a new order.